FOSTERING CUSTOMER INFLUENCE

ECA is a powerful framework designed to boost customer participation. By providing the right support, ECA motivates customers to actively shape their journeys. That leads to increased customer satisfaction, as well as essential insights that can inform business decisions. Ultimately, ECA is about fostering a collaborative relationship where custom

Serel's exceptional framework hinges on a fundamental principle known as ECA. This acronym stands for Event-Condition-Action, representing the core mechanism that propels Serel's dynamic functionality. ECA constitutes a clear pattern for processing events within the system. First, an event is activated, signifying a specific occurrence or change.